Your Investment Deserves Protection
Purchasing a luxury watch is more than a transaction — it’s an investment in craftsmanship, precision, and personal style. At Watch Boutique USA, we understand the value of that investment, which is why we’re committed to protecting it.
Every watch we sell — whether brand-new or pre-owned — is covered by our exclusive 1-Year Store Warranty. In addition, many of our watches come with the original manufacturer’s warranty, offering dual coverage and total confidence.
What’s Covered and Why It Matters
We believe transparency builds trust. That’s why we provide both a store-backed warranty and, when applicable, the original brand warranty — so you’re covered from all angles.
Brand Warranty
Most of our brand-new watches come with the manufacturer’s warranty card, giving you access to official brand service centers, such as Rolex, Omega, or Audemars Piguet. Some pre-owned models also include remaining brand warranty coverage, depending on their condition and paperwork.
Watch Boutique USA Warranty
All watches sold through our store are protected by our 1-Year Warranty. If your watch stops working, gains or loses time abnormally, or encounters movement-related issues within 12 months of purchase, we’ll repair it — no charge.
What’s Included in Our Warranty
Covered Issues:
- Timekeeping inconsistencies
- Movement malfunction
- Internal mechanical or electronic issues
Not Covered:
- Cosmetic damage (scratches, dings, wear to strap or bezel)
- Water damage due to improper use or unsecured crown
- Crystal, clasp, crown, or bracelet issues
- Battery replacement after 3 months
- Unauthorized repairs or modifications
Best Practices for Protection:
- Always secure the crown before exposing the watch to water.
- Avoid hot tubs, saunas, and sudden temperature changes.
- Never open the caseback or attempt repairs on your own.
Why Choose Our Store Warranty First?
While you’re free to use your brand warranty at any time, we recommend starting with ours for speed, simplicity, and expert service.
- Our service process typically takes 1–2 weeks, compared to 2–3 months at brand service centers.
- Brands may require proof of purchase from an Authorized Dealer. Our service avoids that uncertainty.
- Our technicians specialize in luxury timepieces and handle every watch with white-glove care.
Warranty FAQ's
What kind of warranty comes with my purchase?
Most of our watches come with either the original manufacturer’s warranty or our own in-house 12-month limited warranty, depending on the timepiece and its age. Warranty coverage details will be outlined clearly at the time of purchase.
What does your in-house 12-month warranty cover?
Our in-house warranty covers the movement and timekeeping functionality of your watch for 12 months from the date of purchase. This includes issues such as abnormal gain/loss of time or mechanical failure due to normal usage.
What is not covered under your warranty?
Our warranty does not cover accidental damage, water intrusion due to mishandling, theft or loss, cosmetic wear (e.g., scratches or dents), unauthorized repairs or service performed by a third party, or damage caused by neglect or misuse.
How do I submit a warranty claim?
Simply contact us via email or phone with your order details and a description of the issue. Our team will guide you through the evaluation process. If the repair is covered under warranty, we’ll handle it at no charge and return the watch promptly.
Can I still have my watch serviced through Watch Boutique USA after the warranty expires?
Yes. We offer affordable out-of-warranty repair and servicing options through our trusted in-house and authorized service partners. Contact us any time for support—even long after your purchase.
Do you offer extended warranties?
At this time, we do not offer extended warranties beyond the included coverage, but we are happy to recommend reputable third-party warranty providers upon request.
